Support and Maintenance
PalletManager and CargoManager support
Users purchasing a license for PalletManager or CargoManager are provided with software updates and telephone / email support for a 6 month period from the purchase date. After this period they will normally be contacted and offered an on-going update and support contract. This provides the following:
Supply of regular software upgrades and ongoing bug fixes. (New releases of both products are usually produced every 12-15 months, with any bug fixes being incorporated into the software on an on-going basis).
Maintenance of, and free access to, technical support documents on the PackBetter website.
Provision of telephone and email support to assist users in making best use of the software and overcoming operational problems. Users should call +44 1524 68818 or email support@miralis.co.uk.
The telephone and email support operates weekdays between 9am and 5pm excluding UK public holidays and the period between Christmas and New Year. Outside of office hours a telephone answering machine is available and messages forwarded to staff and emails are picked up.
Whenever possible a staff member will make an immediate initial response to an enquiry, or at the latest a response will be made no later than the next working day. In the event that software errors are identified to Miralis Data, then we will endeavour to rectify the problem(s) and provide updated software as soon as possible. The support contract does not include any on-site operations.
Whilst Miralis Data have made, and will continue to make every effort to ensure their software performs effectively, in no event can Miralis Data or its suppliers be liable for any special, incidental, indirect or consequential damages arising out of the use or the inability to use the software product.
Past performance
Since 2019 PackBetter has undergone a series of major upgrades. We are pleased to report that very few software 'bugs' have been identified during this time. Any users affected have in nearly all instances been fully operational again within 24 hours. Occasionally a fault may prove difficult to replicate but having done so we have always been able to provide a software update within two working days.
User manual
For information on any aspect on the operation of PackBetter. Please go to the PalletManager user manual or the CargoManager user manual.